Terms and Conditions

At Mouseability we have set out our Terms and Conditions in a simple transparent format (without the jargon).

Prices

Whilst we will always do our best to keep our price rises to a minimum, we reserve the right to increase our prices at any time. Should we do so, we will contact you on receipt of your order with details of the increase giving you the opportunity to cancel your order should you wish to do so.

Should your payment not clear then we may, in addition to any other rights we may have:

  • suspend delivery of the product ordered or any part of them until we receive cleared funds
  • retrieve those products already delivered to you from you or your premises at any reasonable time
  • pass on to you any charges we incur in obtaining clearance on your payment

VAT

VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly

Delivery

Delivery to UK mainland addresses normally takes 3 working days from the date of despatch of your order by us. It is made through independent carriers. The independent carrier may require a signature from you on receipt of your order. If you do not receive your order within 28 days of making your order, please contact us. Should your order arrive damaged, please contact us within 3 working days of receipt. Please obtain the original packaging.

Guarantee

All our products are covered by a 12 month's part and labour guarantee.

You will invalidate this guarantee if:

  • you use the products contrary to instructions supplied with them, or
  • you cause any damage to the products through misuse or negligent use of them.

This guarantee is not available

  • if any product becomes defective through normal usage and normal wear and tear

If you wish to rely on this guarantee we will at our choice either repair or replace the products or, if appropriate, any parts of them. If we are unable to carry out any of the above through no fault of our own we will refund the price you paid for the products.

In all circumstances our liability to you in meeting this guarantee shall not exceed the price you paid for the products in question.No other remedies are available. As far as is legally possible we will not be under any further liability to you whatsoever for defects in our products or for any injury, damage, loss or consequential loss you may suffer.

Our Products

Full descriptions of our products are given on our website. The products are suitable for the uses described; any other use is at your own risk. As part of out continuing programme of product development we reserve the right to improve and update product designs.

Cancellation

You may cancel your order, but to do so you must write to us. We will respond confirming your cancellation and the date your letter was received. The date confirmed is the date the cancellation came into effect. If on that date we are already manufacturing the products you ordered, we reserve the right to charge you the full price for those products and pass on any related expenses, unless we reasonably able to recover such losses from other sources.

Unforeseeable Problems

We will not be in breach of our obligation to you on the happening of any event beyond reasonable control (such as industrial dispute, act of God, inability to obtain raw materials) if this prevents or hinders our obligations to you.

Our Agreement

An agreement is made between us once we receive and accept your order.

These terms and conditions, along with the product descriptions given on our website will govern our Agreement. NO OTHER TERMS AND CONDITIONS OR STATEMENTS OR REPRESENTATIONS MADE WILL APPLY UNLESS WE CONFIRM THEM IN WRITING.Our agreement and any related matters are governed by English law will be dealt with exclusively by the English Courts. (2009)